When was the last time you picked up phone and called a customer and simply said “THANK YOU”, Your support means everything to me (US).
“How can we do better? Serve you and your loyal customers better?”
Listen, Listen then speak
Always be mindful that a sincere “I am sorry, How can we do better?” backed up with followthrough goes a very long way.
That is KEY
DELIVER ON YOUR WORD
#CareMore #MatterMore #Brandbuilding #entrepreneur